What happens if there's a dispute?

Disputes are rare on Sparky, but when they occur, we have a fair mediation process to protect both electricians and customers. If a customer reports an issue with your work or refuses to confirm job completion, or if you report a customer being unreasonable, contact Sparky support immediately through the app. Don't try to resolve serious disputes directly with the customer. Our support team will review the case, examining the original job description, your communications, any photos you've shared, and both parties' accounts of what happened. We may request additional documentation like photos of completed work, test certificates, or receipts for materials. In most cases, disputes involve miscommunication about scope of work or expectations. We often find solutions like the electrician returning to address a minor issue, partial refunds for incomplete work, or clarifying what was actually agreed upon. Your payment is held securely during the dispute process. As a registered professional, you have professional indemnity insurance and work quality standards through NICEIC or NAPIT, which can be involved in serious technical disputes. Sparky maintains detailed records of all jobs to support fair resolutions. Repeated disputes on your account may trigger a review of your continued participation on the platform.